Professional Services

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Professional Services

AWS cloud consulting for practices that already live in other people’s accounts. We help you see the estate, land governance somewhere it will stay, and use access your CloudTrail can explain.

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Who it's for

MSPs, consultants, and the engineers who hold the accounts

MSPs

You run many clients at once — resale, managed services, and short professional-services jobs, each with its own AWS Organization. The work is knowing which accounts belong to which client, and getting your team in without an Identity Center in every Org.

Consultants

Independent consultants and small firms inherit whatever access a client will grant: a cross-account role, a jump account, or a list of account IDs. You need a map that still makes sense when the engagement changes hands.

Cloud engineers

Platform and cloud engineers, inside a company or on a client team, with several Organizations, standalone accounts, or a Control Tower that no longer matches the diagram. You want something you can operate next week.

The problems

Multi-account chaos, governance that drifts, access that does not travel

Multi-account chaos

A handful of accounts is a challenge. A few hundred is lost visibility: member accounts that appeared over a weekend, standalones that never joined an Organization, and an inventory that still lives in a spreadsheet. “What are we responsible for?” should not take a day.

Governance that drifts

Organizations and Control Tower govern inside one customer’s Org. They do not keep a practice consistent across many of them. Billing, security, and operations contacts go stale. Break-glass accounts get overwritten. Guardrails exist in the account that was migrated carefully, and nowhere else.

Access that does not travel

Shared keys, per-client passwords, and one-off assume-role scripts do not survive a team. Profile tools help once an identity exists. They do not help when the client only gives you a role. We work from deploy-or-reuse, direct or chained, with an External ID, temporary credentials, and a CloudTrail event in the account you entered.

Engagements

Assessment, landed governance, and ongoing advisory

Three ways to work with a small practice led by the founder. If a request is a product question, a short advisory call, or work we should not take, we will say so.

Assessment

A bounded review of how the estate is organized and how people get in.

Organizations, standalone accounts, and where the inventory is wrong or missing
Control Tower or another landing zone: in place, drifted, or absent, and what that means for the next change
IAM trust paths, External ID, and where long-lived keys are still in use
Day-2 gaps: account contacts, break-glass, and who owns the account

You leave with findings and a recommended sequence. We do not invent a maturity score, and we do not attach a client’s name.

Landed governance

Help putting a foundation in place that your team can keep.

An account and Organization structure the next engineer can explain
Control Tower where it fits a single Org, and a plain account strategy where the estate is a portfolio of unrelated Orgs
IAM roles with External ID and least privilege: CloudFormation or StackSets, or roles the client already trusts
Contact and break-glass hygiene, so security and billing notifications have somewhere to go
An inventory your team can keep current, in Quiverstone or in the system you already run

Scoped implementation. Not an open-ended staff bench, and not a promise to run your on-call.

Ongoing advisory

Design reviews and targeted help after the landing, when the questions get smaller and do not stop.

Access models, new-client onboarding, and Organization changes
Operational patterns we have published: org-wide contact automation, CloudFormation delivery, and CloudFront-oriented testing when that is the problem in front of you
A direct line that is neither a product-support ticket nor a brand-new project

Advisory from a small practice. Not a 24/7 NOC. The product has no formal SLA; services are agreed per engagement.

HOW THIS PAIRS WITH THE PRODUCT

The cockpit and the work around it

Quiverstone is the hosted cockpit for this same problem: Client → Org → Account inventory, and temporary role assumption with External ID, across unrelated client Organizations. Access is how people get in. Inventory is the map, including Control Tower-aware detection of the Audit and Log Archive accounts. Utilities are the reference tools — subnet planning, AWS IP ranges, region availability — that architects keep open while they work.

Professional services is the human work around that cockpit. An engagement can use the product, the tools you already have, or both.

We will recommend Quiverstone where it replaces spreadsheet inventory and access archaeology. That is the job it was built for: MSPs and consultants jumping many client estates, and platform teams with the same multi-Org pain. We will not treat a subscription as a stand-in for an assessment, a Control Tower landing, or a design review. If the useful outcome is a trust policy and a contact standard, and you do not need us in the account after that, we will say so.

If you sell services of your own, the product is meant to sit underneath them. The launch post says it directly: the platform is there to empower your services, not to compete with them.

Book a demo or contact the team.

WHAT WE WILL NOT CLAIM

Kept honest

Named clients or case studies. We do not have permission to publish those here, so we do not invent them.
A 24/7 network operations center, or a substitute for your on-call rotation.
A formal uptime SLA. The product is early-stage and best-effort; you can watch status.quiverstone.io. Services are scoped in the engagement.
SOC 2 or ISO 27001 as a current certification. Those audits are planned; they are not done. See the FAQs.
That Control Tower, Organizations, or Identity Center should be ripped out. An engagement complements them. So does the product.

FIELD NOTES

Where this offering comes from

The public record is the writing, the product pages, and the background on About.

The single pane of glass for AWS multi-account chaos — why a portfolio of client Organizations is a different problem than one landing zone, and how inventory plus role assumption fits resale, managed services, and short professional-services work.
Automating contact updates across accounts — primary and alternate contacts from the management account, with an exclusion list so break-glass and other sensitive accounts are left alone.
Scaling performance testing with the AWS Distributed Load Testing solution — CloudFormation delivery, GitHub-hosted solution templates, multi-region runners, and CloudFront egress validation. That is the shape of technical delivery work we will take when it is in scope. It is not a standing load-testing package.
About describes past government cloud operations and contract support, and managed and professional services on the order of 50+ AWS Organizations under resell and partner-led support, with 500+ accounts under governance. That is background for how the practice was formed. It is not a client list.

Ross Wickman is the founder and principal. More on the About page, and on LinkedIn.

Talk through the estate

Book a demo, or write about the Organizations you manage. We will say whether the next step is an assessment, a walkthrough of quiverstone.io, or both.

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